Refund and cancellation policy

Last updated 11 October 2026.

Searching for homes, posting a listing and chatting with owners are free. This policy covers the paid options only: featured listings, builder top spots, plans and services (legal check, rent agreement, tenant and site verification).

Featured listing, builder top spot and plans

• They start as soon as the payment goes through.
• Full refund if it was not switched on within 24 hours, or if we reject or remove your listing for our own reasons before it goes live.
• Once it has started, the days already used are not refunded. If we remove a listing because it broke our listing rules (fake photos, wrong price, already sold), there is no refund.

Services

• You can cancel and get a full refund any time before our team starts the work.
• If we cannot deliver, or miss the time we promised, you get a full refund.
• After the work is done (for example a legal report is sent or a site visit has happened), the fee is not refundable.

Double payment or failed payment

If money left your account but the order shows as failed, or you were charged twice, the extra amount is refunded automatically to the same card, UPI or bank account.

How to ask for a refund

Write to nasuna@pinkcityrealestate.in or call +91 97845 84981 within 7 days of payment, with your order number (shown in My account → Plans). We reply within 2 working days.

When the money comes back

Approved refunds are sent within 2 working days. Your bank or UPI app usually shows them within 5–7 working days after that.

Delivery of services

We sell online services only; nothing is shipped. Featured placement is visible on the website at once. Reports and documents are sent to your email and your account, and site visits are scheduled with you by phone, usually within 3 working days.